Our process
Mise en place. Everything in its place before the heat comes on.
In a professional kitchen, service only goes smoothly if every station is prepped before the first ticket prints. Karl runs remodels the same way: every drawing finished, every tile ordered, every permit pulled — before demo day. It's why our schedules hold and our clients stay sane. Here are the five stations of a Heritage project.
The five stations
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Station 01: Consultation
Free Design Consultation
90 minutes, at your home
Karl walks your kitchen or bath with you and watches how you actually use it. You talk about how you cook, what fails you daily, and your real budget range. No pressure, no canned pitch.
What you do
Show us the space, tell us how you live in it, and share your honest budget range and timeline.
What we do
Measure the space, flag structural and mechanical realities, and give you an honest read on what your budget buys — including whether we’re the right fit.
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Station 02: Design
Design & Fixed Pricing
2–4 weeks
A paid design phase produces real drawings — layout options, elevations, and a line-item price that is fixed, not an "estimate" engineered to grow. This is where the chef work happens: zones, triangle, ventilation, storage mapped to how you cook.
What you do
React to layout options, make the big directional calls, and approve the plan you love.
What we do
Produce scaled drawings and 3D views, engineer any structural changes, and price every line item so the number you sign is the number you pay.
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Station 03: Selections
Selections & Ordering
2–3 weeks
Everything is chosen and ordered before demo — cabinets, tile, fixtures, appliances, hardware. Mise en place: nothing starts until everything is in place. This single habit is why our schedules hold.
What you do
Attend two guided selection sessions. We narrow every choice to a curated short list so it’s fun, not overwhelming.
What we do
Order and receive every item, inspect deliveries for damage, and pull permits while materials are in transit.
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Station 04: Build
Demo & Build
Kitchens 4–8 weeks · Baths 3–7 weeks
Dust barriers up, floors protected, a clean site every night. You get a schedule email every Friday: what happened, what’s next, who will be in your home. Inspections happen at every required stage under our GC license.
What you do
Live your life. Review progress at three scheduled walkthroughs — end of rough-in, end of cabinetry, and pre-punch.
What we do
Self-perform and supervise every trade, manage every inspection, and keep the site clean enough that you’d let your kids walk through it.
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Station 05: Walkthrough
Final Walkthrough & Handoff
1 week punch-out
We walk every detail together with a punch list, fix what needs fixing, then hand off a project binder: warranties, paint codes, care instructions, and photos of what’s inside your walls — including the waterproofing.
What you do
Be picky. That’s the point of the walkthrough. Then cook the first dinner.
What we do
Clear the punch list, register your warranties, and check in at 30 days and 11 months (before the workmanship warranty year ends).
Why homeowners signing $60K+ contracts choose this process
Big remodels go wrong in predictable ways: pricing that grows after signing, materials ordered late, trades who don't talk to each other, weeks of silence. Every station above exists to remove one of those failure modes. Fixed pricing after design removes the growing bid. Selections before demo removes the mid-build stall. One licensed GC removes the finger-pointing. And the Friday schedule email removes the silence.
Next step
Start at Station 01.
The free design consultation is 90 minutes at your home — real measurements, honest numbers, zero obligation.