Our process
Mise en place. Everything in its place before the heat comes on.
In a professional kitchen, service only goes smoothly if every station is prepped before the first ticket prints. Karl runs remodels the same way: every drawing finished, every tile ordered, every permit pulled — before demo day. It's why our schedules hold and our clients stay sane. Here are the five stations of a Heritage project.
The five stations
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Station 01: Consultation
Free Phone Consultation
An honest read on your goals, your options, and what your budget realistically buys — before you spend a dollar on design.
A real 30-minute phone call with Karl — not a salesperson. You talk through how you cook, what fails you daily, and your real budget range. He gives you honest direction and tells you straight whether we’re the right fit. No pressure, no canned pitch.
What you do
Tell Karl how you live in the space, what’s failing you day to day, and your honest budget range and timeline.
What we do
Listen, talk through what’s realistic for your budget, flag the big structural questions early, and tell you honestly whether we’re the right fit.
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Station 02: Design
Design & Fixed Pricing
Real scaled drawings, 3D views, and a fixed, line-item price — the number you sign is the number you pay.
A paid design phase produces real drawings — layout options, elevations, and a line-item price that is fixed, not an "estimate" engineered to grow. This is where the chef work happens: zones, triangle, ventilation, storage mapped to how you cook.
What you do
React to layout options, make the big directional calls, and approve the plan you love.
What we do
Produce scaled drawings and 3D views, engineer any structural changes, and price every line item so the number you sign is the number you pay.
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Station 03: Selections
Selections & Ordering
Every cabinet, tile, fixture, and appliance chosen and in our hands before demo — so nothing stalls your build mid-stream.
Everything is chosen and ordered before demo — cabinets, tile, fixtures, appliances, hardware. Mise en place: nothing starts until everything is in place. This single habit is why our schedules hold.
What you do
Attend two guided selection sessions. We narrow every choice to a curated short list so it’s fun, not overwhelming.
What we do
Order and receive every item, inspect deliveries for damage, and pull permits while materials are in transit.
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Station 04: Build
Demo & Build
A protected, clean-every-night job site, consistent plain-English progress emails, and work inspected at every required stage under our GC license.
Dust barriers up, floors protected, a clean site every night. You get consistent progress emails: what happened, what’s next, who will be in your home. Inspections happen at every required stage under our GC license.
What you do
Live your life. Review progress at three scheduled walkthroughs — end of rough-in, end of cabinetry, and pre-punch.
What we do
Self-perform and supervise every trade, manage every inspection, and keep the site clean enough that you’d let your kids walk through it.
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Station 05: Walkthrough
Final Walkthrough & Handoff
A finished space walked detail-by-detail, plus a binder of warranties, paint codes, care guides, and photos of what’s sealed inside your walls.
We walk every detail together with a punch list, fix what needs fixing, then hand off a project binder: warranties, paint codes, care instructions, and photos of what’s inside your walls — including the waterproofing.
What you do
Be picky. That’s the point of the walkthrough. Then cook the first dinner.
What we do
Clear the punch list, register your warranties, and check in at 30 days and 11 months (before the workmanship warranty year ends).
Why homeowners signing $60K+ contracts choose this process
Big remodels go wrong in predictable ways: pricing that grows after signing, materials ordered late, trades who don't talk to each other, weeks of silence. Every station above exists to remove one of those failure modes. Fixed pricing after design removes the growing bid. Selections before demo removes the mid-build stall. One licensed GC removes the finger-pointing. And consistent progress emails remove the silence.
Next step
Start at Station 01.
The free 30-minute phone consultation is a real conversation with Karl — honest direction, straight answers, zero obligation.